More Time for You,
Less Time on Tasks
OtterTeams provides outsourced staffing solutions designed to enhance work life balance. Our team ensures you feel connected and supported every step of the way just like family.
Optimize your Business
Overwhelmed by Administrative Tasks?
Let our virtual assistant solutions handle the paperwork, so you can focus on what truly matters—growing your business.
Lacking Time for Strategic Work?
Delegate routine tasks to our virtual assistants and reclaim your time to focus on driving your business forward.
Inconsistent Customer Support?
Our dedicated virtual assistants provide reliable and responsive support to ensure your clients always receive top-notch service.
Work Life (un)Balanced?
By outsourcing routine tasks to our virtual assistants, you can create a healthier work-life balance for your team and reduce burnout
Key Offerings
Customer Service
-
24/7 Customer Support:
Round-the-clock availability to handle customer inquiries, complaints, and technical issues via phone, email, or chat. - Live Chat & Email Support: Managing customer service channels to ensure prompt responses and efficient issue resolution.
- Client Relations Management: Handling follow-ups, feedback collection, and ensuring client satisfaction.
- Order & Refund Processing: Assisting with order fulfillment, returns, and refunds for e-commerce or service-based businesses.
- Help Desk Support: Providing Tier 1 technical support to troubleshoot and resolve basic technical issues.
Administration
- Appointment Scheduling: Managing calendars, booking meetings, and coordinating appointments for executives or teams.
- Email & File Management: Organizing inboxes, managing email correspondences, and filing documents efficiently.
- Data Entry: Inputting and managing data into CRM systems, spreadsheets, or databases.
- Document Preparation: Preparing and formatting reports, presentations, and other business documents.
- Travel Arrangements: Booking flights, accommodations, and transportation for business trips or company events.
- Invoicing & Billing: Generating and processing invoices, tracking payments, and managing accounts payable/receivable.
Project Management
- Project Coordination: Assisting with task delegation, scheduling, and monitoring project timelines to ensure deadlines are met.
- Team Communication: Managing communications across teams, ensuring smooth collaboration, and updating project stakeholders.
- Task Tracking: Using project management tools (e.g., Trello, Asana) to track the progress of deliverables and manage workflow.
- Resource Allocation: Ensuring resources (people, time, budget) are properly distributed to optimize project efficiency.
- Meeting Preparation & Follow-Up: Organizing project-related meetings, taking notes, and tracking action items for completion.
E-Commerce
- Product Listing Creation and Optimization: Crafting detailed, compelling, and keyword-optimized product listings that increase visibility and conversions.
- Inventory Management and Stock Level Tracking: Monitoring inventory levels to avoid stockouts or overstocking, ensuring seamless sales operations.
- Responding to Customer Inquiries: Managing customer communications via email, chat, or other platforms, delivering prompt and professional responses to build trust.
- Handling Returns, Refunds: Efficiently processing refunds and resolving disputes to maintain customer satisfaction and protect your brand reputation.
- Monitoring Reviews and Feedback: Tracking customer reviews and feedback, addressing concerns, and improving ratings through proactive communication.
- Managing Amazon PPC Campaigns: Creating and optimizing PPC ad campaigns to maximize return on investment and drive targeted traffic to your listings.
- Creating A+ Content for Product Pages: Designing rich, visually appealing content that highlights your product's benefits, improving customer experience and conversion
Lead Generation
- Cold Calling & Outreach: Contacting potential clients via phone or email to generate leads and set up appointments.
- Database Management: Building and maintaining lead databases, ensuring accurate and up-to-date information.
- LinkedIn Prospecting: Using LinkedIn to identify and connect with potential clients or partners.
- Email Drip Campaigns: Designing and managing automated email sequences to nurture leads over time.
- Lead Qualification: Screening leads to ensure they meet qualification criteria and forwarding them to sales teams.
Customer Service
-
24/7 Customer Support:
Round-the-clock availability to handle customer inquiries, complaints, and technical issues via phone, email, or chat. - Live Chat & Email Support: Managing customer service channels to ensure prompt responses and efficient issue resolution.
- Client Relations Management: Handling follow-ups, feedback collection, and ensuring client satisfaction.
- Order & Refund Processing: Assisting with order fulfillment, returns, and refunds for e-commerce or service-based businesses.
- Help Desk Support: Providing Tier 1 technical support to troubleshoot and resolve basic technical issues.
Administration
- Appointment Scheduling: Managing calendars, booking meetings, and coordinating appointments for executives or teams.
- Email & File Management: Organizing inboxes, managing email correspondences, and filing documents efficiently.
- Data Entry: Inputting and managing data into CRM systems, spreadsheets, or databases.
- Document Preparation: Preparing and formatting reports, presentations, and other business documents.
- Travel Arrangements: Booking flights, accommodations, and transportation for business trips or company events.
- Invoicing & Billing: Generating and processing invoices, tracking payments, and managing accounts payable/receivable.
Project Management
- Project Coordination: Assisting with task delegation, scheduling, and monitoring project timelines to ensure deadlines are met.
- Team Communication: Managing communications across teams, ensuring smooth collaboration, and updating project stakeholders.
- Task Tracking: Using project management tools (e.g., Trello, Asana) to track the progress of deliverables and manage workflow.
- Resource Allocation: Ensuring resources (people, time, budget) are properly distributed to optimize project efficiency.
- Meeting Preparation & Follow-Up: Organizing project-related meetings, taking notes, and tracking action items for completion.
E-Commerce
- Product Listing Creation and Optimization: Crafting detailed, compelling, and keyword-optimized product listings that increase visibility and conversions.
- Inventory Management and Stock Level Tracking: Monitoring inventory levels to avoid stockouts or overstocking, ensuring seamless sales operations.
- Responding to Customer Inquiries: Managing customer communications via email, chat, or other platforms, delivering prompt and professional responses to build trust.
- Handling Returns, Refunds: Efficiently processing refunds and resolving disputes to maintain customer satisfaction and protect your brand reputation.
- Monitoring Reviews and Feedback: Tracking customer reviews and feedback, addressing concerns, and improving ratings through proactive communication.
- Managing Amazon PPC Campaigns: Creating and optimizing PPC ad campaigns to maximize return on investment and drive targeted traffic to your listings.
- Creating A+ Content for Product Pages: Designing rich, visually appealing content that highlights your product's benefits, improving customer experience and conversion
Lead Generation
- Cold Calling & Outreach: Contacting potential clients via phone or email to generate leads and set up appointments.
- Database Management: Building and maintaining lead databases, ensuring accurate and up-to-date information.
- LinkedIn Prospecting: Using LinkedIn to identify and connect with potential clients or partners.
- Email Drip Campaigns: Designing and managing automated email sequences to nurture leads over time.
- Lead Qualification: Screening leads to ensure they meet qualification criteria and forwarding them to sales teams.
How it Works
1
Initial Consultation
Discuss your business needs and define the role requirements.
2
Recruitment
Create a job description, source candidates, and shortlist based on skills and experience.
3
Assessment
Conduct interviews and skills tests to evaluate candidates.
4
Selection & Offer
Choose the best candidate, extend an offer, and finalize details.
5
Onboarding & Training
Orient the new virtual assistant and provide role-specific training.
6
Integration & Support
Offer initial support and monitor performance to ensure alignment.
7
Continuous Improvement
Collect feedback and adjust processes for ongoing enhancement.
Smart Choices
Our Pricing Packages
Hourly
Our dedicated virtual assistants provide reliable and responsive weekly support to ensure clients get top notch service
$7.5
/hour
FEATURES
- Dedicated Customer Success Manager
- Dedicated Virtual Assistant
- No Surprises, No Hidden Fees
- Cancel Anytime
- Hourly Time Tracking
- Flexible Scheduling
Most Popular
Monthly
10% savings
Our dedicated virtual assistants provide reliable and responsive monthly service. Get all the features of hourly but more!
$1,100
/month
FEATURES
- Dedicated Customer Success Manager
- Dedicated Virtual Assistant
- No Surprises, No Hidden Fees
- Cancel Anytime
- Inclusive 160 Working Hours
- Time Tracking
- Flexible Payment Options
- 30 Day Money Back Guarantee
Enterprise
Every company is built differently. We'll tailor a plan to fit your company's needs
Contact us to discuss a custom plan tailored to your business
Need a Flexible Plan?
Virtual assistant solutions for USA and Canada
Real Estate
SMB
E-Commerce
Tech Companies
Start Ups
FAQs
Billing and Payment
Can I change my payment plan?
Yes, you can adjust your payment plan at any time to better suit your needs. Whether you need to increase or decrease hours or upgrade your package, we’ll accommodate your changes seamlessly.
What payment methods do you accept?
We accept payments via credit card, PayPal, and bank transfers. If you have a preferred method of payment, feel free to discuss it with our billing team, and we’ll do our best to accommodate your needs.
Are there any setup, hidden fees or lock in periods?
No, there are no setup fees or hidden charges. All costs will be clearly communicated upfront, and your invoice will reflect only the services and hours agreed upon. Our invoices charge at the start of each month. You can cancel anytime as long as you give a 30 day notice.
Are unused hours carried over to the next billing cycle?
If you’ve cancelled your subscription, you will not be billed on the succeeding invoice as long as it was within the 30 day notice period. Unused hours will not be refunded.
What happens if I’m not satisfied with the performance of my virtual assistant?
If you have concerns about the performance of your virtual assistant, we encourage open communication so we can resolve any issues. Our team will work with you to either improve performance through additional training or find a replacement if necessary for free. In the event that we deem a refund necessary, you will receive payment in the form of virtual assistant hours.
What is your refund policy?
We don’t offer any refunds. Please contact us if you believe there’s an issue with your bill or your the service level provided ,and we’ll always work with you to find a solution.
Virtual Assitant
How do I communicate with my virtual assistant?
You can communicate with your virtual assistant through various channels such as email, messaging apps (Slack, WhatsApp), video calls (Zoom, Google Meet), or your preferred project management platform (Trello, Asana). We adapt to your communication preferences to ensure seamless collaboration.
Where are the virtual assistants based? Our virtual assistants are primarily based in the Philippines.
Where are the virtual assistants based? Our virtual assistants are primarily based in the Philippines.
What time zones do your virtual assistants work in?
Our virtual assistants can work in your preferred time zone. Whether you work EST, CST or PST in the USA and Canada, we make sure that your remote assistant is available when you need them, ensuring smooth and efficient support for your business.
How do you handle data privacy and security?
We prioritize data security and confidentiality. Our virtual assistants follow strict guidelines to protect your sensitive information, and we implement secure communication channels and cloud-based storage solutions to ensure your data is safe.
Do you provide regular performance reports?
Yes, we offer regular performance reports that include details on tasks completed, hours worked, and key performance indicators (KPIs). These reports can be customized based on your needs and are shared weekly or monthly.
How do I know if my virtual assistant is staying on task?
Our virtual assistants use time-tracking software to log their working hours and tasks in real-time. This gives you full transparency into how time is being spent, and you can request reports to monitor productivity.
Our Trusted Partners
