Contact Us
Schedule a free consultation to get started
- 3208-1128 Alberni Street, Vancouver, BC V6E 4R6
- info@otterteams.com
FAQs
Billing and Payment
Can I change my payment plan?
Yes, you can adjust your payment plan at any time to better suit your needs. Whether you need to increase or decrease hours or upgrade your package, we’ll accommodate your changes seamlessly.
What payment methods do you accept?
We accept payments via credit card, PayPal, and bank transfers. If you have a preferred method of payment, feel free to discuss it with our billing team, and we’ll do our best to accommodate your needs.
Are there any setup, hidden fees or lock in periods?
No, there are no setup fees or hidden charges. All costs will be clearly communicated upfront, and your invoice will reflect only the services and hours agreed upon. Cancel anytime.
Are unused hours carried over to the next billing cycle?
If you’ve cancelled your subscription, we will refund the unused portion of your billing cycle
What happens if I’m not satisfied with the performance of my virtual assistant?
If you have concerns about the performance of your virtual assistant, we encourage open communication so we can resolve any issues. Our team will work with you to either improve performance through additional training or find a replacement if necessary for free
What is your refund policy?
We don’t offer any refunds any refunds. Please contact us if you believe there’s an issue with your bill, and we’ll work with you to find a solution.
Virtual Assitant
How do I communicate with my virtual assistant?
You can communicate with your virtual assistant through various channels such as email, messaging apps (Slack, WhatsApp), video calls (Zoom, Google Meet), or your preferred project management platform (Trello, Asana). We adapt to your communication preferences to ensure seamless collaboration.
Where are the virtual assistants based? Our virtual assistants are primarily based in the Philippines.
Where are the virtual assistants based? Our virtual assistants are primarily based in the Philippines.
What time zones do your virtual assistants work in?
Our virtual assistants can work in your preferred time zone. Whether you work EST, CST or PST in the USA and Canada, we make sure that your remote assistant is available when you need them, ensuring smooth and efficient support for your business.
How do you handle data privacy and security?
We prioritize data security and confidentiality. Our virtual assistants follow strict guidelines to protect your sensitive information, and we implement secure communication channels and cloud-based storage solutions to ensure your data is safe.
Do you provide regular performance reports?
Yes, we offer regular performance reports that include details on tasks completed, hours worked, and key performance indicators (KPIs). These reports can be customized based on your needs and are shared weekly or monthly.
How do I know if my virtual assistant is staying on task?
Our virtual assistants use time-tracking software to log their working hours and tasks in real-time. This gives you full transparency into how time is being spent, and you can request reports to monitor productivity.
Our Trusted Partners
